Contact Information

Alberta Pensions Services Corporation (APS)


APS Building

APS is open from 8:15 a.m. to 4:00 p.m. (MST), Monday to Friday (excluding holidays).

Click the arrow ( + ) in each section to expand contact information.

   Address
- Contact APS and location map

Address
Alberta Pensions Services Corporation (APS)
5103 Windermere Blvd. SW
Edmonton AB T6W 0S9

Location map


APS - Scent-Reduced Workplace
APS is working towards a scent-reduced environment. Please be aware that visitors and employees may be negatively affected by strong scents. We ask that you limit the use of perfumes, scented hair spray and other highly-scented products out of respect for those with allergies and sensitivities, when visiting the building.

We are committed to providing the best possible air quality by encouraging and promoting the reduction of unnecessary chemicals (including those that are scented).

Contact Information
Toll-free: 1-800-661-8198
Edmonton and area: 780-427-2782
E-mail: memberservices@apsc.ca

If you live outside of North America, please call our international toll-free phone number: enter your country's international calling/access code, then 1-800-661-81988 (local long distance dialling rules will apply).

Your international calling code may vary by country. Please confirm with your local telephone service provider before dialling.

In order to protect your privacy, we are unable to process requests via e-mail that contain sensitive personal information. This is because e-mail is not a secure method of transmitting such information. Examples of personal information include Member Identification Number, Social Insurance Number/Unique ID, birth date or address.

Any requests containing personal information should be made by telephone, by fax, through traditional mail service, or in person (by appointment).

   Member Services Centre
 - For members of LAPP, PSPP, MEPP, SFPP and other APS pension plans

For pension plan member inquiries about the administration of your Plan:
    LAPP Members: 1-877-649-5277
    PSPP Members: 1-877-453-1PSP (1777)
    MEPP Members: 1-877-889-MEPP (6377)
    SFPP Members: 1-877-809-SFPP (7377)
    Other Plans' Members: 1-800-358-0840
    Fax: 780-421-1652
    E-mail: memberservices@apsc.ca
If you live outside of North America, please call our international toll-free phone number: enter your country's international calling/access code, then 1-800-661-81988 (local long distance dialling rules will apply).

Your international calling code may vary by country. Please confirm with your local telephone service provider before dialling.

In order to protect your privacy, we are unable to process requests via e-mail that contain sensitive personal information. This is because e-mail is not a secure method of transmitting such information. Examples of personal information include Member Identification Number, Social Insurance Number/Unique ID, birth date or address.

Any requests containing personal information should be made by telephone, by fax, through traditional mail service, or in person (by appointment).

   Employer Services
 - For employer representatives of APS administered pension plans

Phone: 1-877-391-EMPL (3675)
Fax: 780-415-9598
E-mail: employerservices@apsc.ca

In order to protect your privacy, we are unable to process requests via e-mail that contain sensitive personal information. This is because e-mail is not a secure method of transmitting such information. Examples of personal information include Member Identification Number, Social Insurance Number/Unique ID, birth date or address.

Any requests containing personal information should be made by telephone, by fax, through traditional mail service, or in person (by appointment).

   Pensioner/Retiree Contact
 - If you are retired or receiving a pension

Phone:
1-877-422-4748 (toll free in North America)

If you live outside of North America, please call our international toll-free phone number: enter your country's international calling/access code, then 1-800-661-81988 (local long distance dialling rules will apply).

Your international calling code may vary by country. Please confirm with your local telephone service provider before dialling.

In order to protect your privacy, we are unable to process requests via e-mail that contain sensitive personal information. This is because e-mail is not a secure method of transmitting such information. Examples of personal information include Member Identification Number, Social Insurance Number/Unique ID, birth date or address.

Any requests containing personal information should be made by telephone, by fax, through traditional mail service, or in person (by appointment).

   APS Client Service Advocate
 - Let us know how we are doing

In keeping with our mission, vision and values, APS will make the pension experience easier and provide clear information and support. To this end, the President and CEO of APS has appointed a Client Service Advocate (CSA) to ensure APS delivers on its commitments.

Your feedback will help us to review practices and procedures so we know if we are doing well or where we may need to make improvements.

The steps below outline the issue resolution process and shows you how you can let us know about your concerns.

    Level 1

    If you have feedback, questions, comments or issues, our management team will be pleased to speak with you about them. Our managers are authorized to resolve your issue in a timely and effective manner.

    Please contact us at:

      Members:
      1-877-649-LAPP (5277) for LAPP Members
      1-877-889-MEPP (6377) for MEPP Members
      1-877-453-1PSP (1777) for PSPP Members
      1-877-809-SFPP (7377) for SFPP Members
      1-800-358-0840 for other plans' Members

      Pensioners:
      1-877-422-4748

      Employers:
      1-877-391-EMPL (3675)
    Level 2

    If your issue is complex or not resolved to your satisfaction, the manager will involve the area director. The director has the authority to evaluate the analysis of the issue to determine the cause and ensure that APS delivers on its commitment to excellent service.

    The director also advises the CSA of the issue and its progress.

    Level 3

    If further investigation of the issue is required, the investigation will be overseen by the CSA, which provides assurance to you that APS will deliver on its commitment to excellent client service.
APS Client Service Advocate
In order to protect your privacy, we are unable to process requests via e-mail that contain sensitive personal information. This is because e-mail is not a secure method of transmitting such information. Examples of personal information include Member Identification Number, Social Insurance Number/Unique ID, birth date or address.

Any requests containing personal information should be made by telephone, by fax, through traditional mail service, or in person (by appointment).

   Privacy Advocate Office
 - For concens about the privacy of your information

Any questions regarding how your personal information and privacy is being protected should be directed to:
    Myrna Kampjes
    Manager, Privacy & Access
    Phone: 780-391-3724
    Fax: 780-391-3771
    E-mail: privacy@apsc.ca.
In order to protect your privacy, we are unable to process requests via e-mail that contain sensitive personal information. This is because e-mail is not a secure method of transmitting such information. Examples of personal information include Member Identification Number, Social Insurance Number/Unique ID, birth date or address.

Any requests containing personal information should be made by telephone, by fax, through traditional mail service, or in person (by appointment).

   Media Inquiries

Please direct all media inquiries to mediacontact@apsc.ca. In your message, please indicate the reason for making contact, your questions, full name, deadline and contact number. Please also include the name of your news organization if you are a freelancer.