Guiding our Clients' Pension Experience - 2009 Annual Report Available Online
Edmonton, May 25, 2010 - A commitment to quality service and new initiatives designed to make the pension experience easier elevated client satisfaction scores for Alberta Pensions Services Corporation (APS). These results are reflected in the APS 2009 Annual Report, now available online.
"APS turned a corner in 2009," says President and Chief Executive Officer, Monica Norminton. "We are closer to realizing our vision of being a client-focused corporation supported by the expertise, commitment and dedication of our employees."
Staff rallied behind the move to the new southwest Edmonton location in 2009, which offers free parking, lower lease costs, and collaborative work spaces. New phone lines were introduced in the Member Services Centre, serving members of all the public sector pension plans administered by APS. The new phone lines, specific to the four largest pension plans, allow representatives to provide focused service to members and contributes to a greater awareness and understanding of the value of the pension plans.
APS continues to promote on line self-service for members. New registrations to the secure website for members, mypensionplan, increased to 38,237 members as of the end of 2009.
APS recognizes the importance of its relationship with employers participating in the public sector pension plans. Service to employers improved as a result of new and focused training programs designed to mirror employers' yearly administrative processes.
"The 2009 annual report celebrates our clients and the work we are doing to provide outstanding client service," affirms Norminton. "I thank our employees for contributing to our journey of continuous improvement and as always, our clients, for their valuable feedback and support."
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