Privacy Statement

Alberta Pensions Services Corporation (APS) is committed to protecting the privacy and confidentiality of the personal information of all pension plan members and pensioners, while continuing to disclose information that can be shared with the public according to the provisions of the Alberta Freedom of Information and Protection of Privacy (FOIP) Act and Regulations.

APS utilizes third party service providers to conduct surveys of our members and pensioners in order to evaluate and improve our members' pension experience. This information is collected under the authority of section 9.2 of the Alberta Public Sector Pension Plans Act and section 33(c) of the FOIP Act.

These providers are only supplied the information necessary to perform their tasks and are required to protect the information in a manner that is consistent with the FOIP Act, our privacy policies and security practices. APS is committed to respecting the privacy of individuals and all information that identifies you will be kept confidential. If you have any questions regarding the collection of this information, please contact Alberta Pensions Services Corporation (APS), Member Services Centre at 1-800-358-0840, or write c/o 5103 Windermere Blvd. SW, Edmonton, AB T6W 0S9.

What information does this privacy statement protect?

It includes protection of any personal information that APS collects in the course of administering pension benefits for members, their spouses, pensioners and beneficiaries. Examples include:

  • Social Insurance Number
  • Personal identification number
  • Date of birth or proof of age
  • Earnings
  • Employment or financial history

Questions about this privacy statement?

If you have a concern about how APS has handled your personal information, you can write to our Privacy Advocate Office at: Privacy Advocate, Alberta Pensions Services Corporation, 5103 Windermere Blvd. SW, Edmonton AB T6W 0S9. Alternatively, you can e-mail our Privacy Advocate at privacy@apsc.ca or you can fax us at 780-391-3771.

FAQs on Handling Personal Information

How does APS ensure personal information is protected?

Everyone at APS is responsible for keeping the personal information of plan members and pensioners private. In addition, APS secures its premises and electronic systems. Where third-parties are involved in the administration of pensions, APS uses contractual agreements and other means to ensure the security of members' and pensioners' personal information is maintained according to the privacy requirements set out in the FOIP Act and Regulations.

When does APS collect personal information?

Through its participating employers, APS collects personal information at enrolment and annually in order to provide members with their annual statement. APS also collects information to determine certain options and entitlements under a particular Plan, and to provide information to a member upon request.

Can members review the personal information that APS has on file for them?

Yes. Members should write to APS at: Member Services Centre, Alberta Pensions Services Corporation, 5103 Windermere Blvd. SW, Edmonton AB T6W 0S9 or by contacting APS' Member Services Centre at 1-877-649-LAPP (5277) for LAPP Members, 1-877-889-MEPP (6377) for MEPP Members, 1-877-453-1PSP (1777) for PSPP Members, or 1-877-809-SFPP (7377) for SFPP Members. Alternatively, the member can contact the Member Services Centre by facsimile at 780-421-1652 or by e-mail at memberservices@apsc.ca.

How long does APS retain personal information about Plan members?

APS retains personal information relating directly to the administration of a member's pension and benefits for as long as is needed to administer the pension and benefits. The length of time may be considerable, due to the long-term nature of pensions.

When does the Privacy Advocate become involved?

The Privacy Advocate will become involved in many types of situations that involve privacy and the FOIP Act. The main three situations are: a) when a member or pensioners believes his or her personal information has been shared inappropriately; b) when a member or pensioner has a concern about the accuracy of his or her personal information; and c) when a request is made in writing under the FOIP Act for access to APS records and information.

If a member wants to know why a particular piece of information is being collected, who should they ask?

If the information is being requested by an employer, that particular employer should be able to answer the question. If the employer is unsure of the answer or the member is unsatisfied with the answer, the member should contact APS' Member Services Centre at 1-877-649-LAPP (5277) for LAPP Members, 1-877-889-MEPP (6377) for MEPP Members, 1-877-453-1PSP (1777) for PSPP Members, or 1-877-809-SFPP (7377) for SFPP Members. Alternatively, the member can contact the Member Services Centre by facsimile at 780-421-1652 or by e-mail at memberservices@apsc.ca.

Outside Service Suppliers

We may use service providers to perform specialized services on our behalf such as cheque-printing, quality assurance surveys, or mail distribution. Our service providers may at times be responsible for processing or handling personal information. They are provided only the information necessary to perform the services. In addition, we require them to protect the information in a manner that is consistent with the FOIP Act, our privacy policies and security practices.

How can a member make a complaint regarding privacy?

If the member is not satisfied with the information provided from other sources within APS, he or she can contact the Privacy Advocate by telephone at 1-877-649-LAPP (5277) for LAPP Members, 1-877-889-MEPP (6377) for MEPP Members, 1-877-453-1PSP (1777) for PSPP Members, or 1-877-809-SFPP (7377) for SFPP Members, or by writing to the Privacy Advocate, Alberta Pensions Services Corporation, 5103 Windermere Blvd. SW, Edmonton AB T6W 0S9. The member may also e-mail the Privacy Advocate Office at privacy@apsc.ca or send a facsimile to the attention of the Privacy Advocate at 780-391-3771 .