Alberta Pensions Services Corporation (APS)
5103 Windermere Blvd. SW
Edmonton AB T6W 0S9
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International Toll-free:
1-800-661-81988
(Please make sure to include the additional “8” at the end.)
Local Toll-free:
1-800-358-0840
E-mail:
memberservices@apsc.ca
If you live outside of North America, please call our international toll-free phone number: enter your country's international calling/access code, then 1-800-661-81988 (Please make sure to include the additional “8” at the end. Local long-distance dialing rules will apply). Your international calling code may vary by country. Please confirm with your local telephone service provider before dialing.
Our building is open to the public during regular business hours; 8:15 a.m. to 4:00 p.m. MDT, Monday to Friday (excluding holidays).
If you need to drop off important pension documents, you can use the secure drop box located outside of APS’s back entrance (on the south side of the building). Documents are collected from the secure drop box regularly. If you would like to make an appointment, please book an appointment via Your Pension Plan profile. Our member services centre is open for telephone calls during regular business hours.
For members of LAPP, PSPP, MEPP, SFPP and other APS pension plans
For pension plan member inquiries about the administration of your Plan:
If you live outside of North America, please call our international toll-free phone number: enter your country's international calling/access code, then 1-800-661-81988 (local long distance dialling rules will apply).
Your international calling code may vary by country. Please confirm with your local telephone service provider before dialling.
For employer representatives of APS-administered pension plans
Phone: 1-877-391-EMPL (3675)
Fax: 780-415-9598
E-mail: employerservices@apsc.ca
If you are retired or receiving a pension
Phone: 1-877-422-4748 (toll-free in North America)
If you live outside of North America, please call our international toll-free phone number: enter your country's international calling/access code, then 1-800-661-81988 (local long-distance dialing rules will apply).
Your international calling code may vary by country. Please confirm with your local telephone service provider before dialing.
Let us know how we are doing
In keeping with our mission, vision, and values, APS will simplify the pension experience and provide clear information and support. To this end, the President and CEO of APS has appointed a Client Service Advocate (CSA) to ensure APS delivers on its commitments.
Your feedback will help us to review practices and procedures so we know if we are doing well or where we may need to make improvements.
The steps below outline the issue resolution process and show you how you can let us know about your concerns.
If you have feedback, questions, comments or issues, our management team will be pleased to speak with you about them. Our managers are authorized to resolve your issue in a timely and effective manner.
Please contact us at:
Members:
1-877-649-LAPP (5277) for LAPP Members
1-877-889-MEPP (6377) for MEPP Members
1-877-453-1PSP (1777) for PSPP Members
1-877-809-SFPP (7377) for SFPP Members
1-800-358-0840 for other plans' Members
Pensioners:
1-877-422-4748
Employers:
1-877-391-EMPL (3675)
If your issue is complex or not resolved to your satisfaction, the manager will involve the area director. The director has the authority to evaluate the analysis of the issue to determine the cause and ensure that APS delivers on its commitment to excellent service.
The director also advises the CSA of the issue and its progress.
If further investigation of the issue is required, the investigation will be overseen by the CSA, which provides assurance to you that APS will deliver on its commitment to excellent client service.
APS Client Service Advocate
5103 Windermere Blvd. SW
Edmonton AB T6W 0S9
Phone: 1-888-643-1337
E-mail: clientadvocate@apsc.ca
For concerns about the privacy of your information
Any questions regarding how your personal information and privacy is being protected should be directed to:
APSC Privacy Office
Phone: 1-780-391-3799
E-mail: privacy@apsc.ca
Please direct all media inquiries to mediacontact@apsc.ca. In your message, please indicate the reason for making contact, your questions, full name, deadline and contact number. Please also include the name of your news organization if you are a freelancer.
Follow our APS LinkedIn page to be notified of new opportunities and check out our job postings on Dayforce.
Please do not contact us directly for an update on the status of your application. Only candidates selected for an interview will be contacted.
In order to protect your privacy, we are unable to process requests via email that contain sensitive personal information. This is because email is not a secure method of transmitting such information. Examples of personal information include Member Identification Number, Social Insurance Number/Unique ID, birth date or address.
Requests containing personal information should be made by telephone, fax, traditional mail service, or in person (by appointment).
Alberta Pensions Services Corporation (APS) guides the pension experience on behalf of Alberta's public sector pension plans. APS was incorporated in 1995 under Alberta's Business Corporations Act with the Government of Alberta as the sole Shareholder.